Our Privacy Policy

Date: (01/08/2024)

WEBSITE PRIVACY POLICY FOR SHADOW SCRIBES LIMITED

This Privacy Policy explains how and why Shadow Scribes Limited collects, uses, and shares personal information when you interact with or use our Site or Service. It also includes any information Shadow Scribes collects offline in connection with the Service, which we may combine with information from the Site and Service. By reading this Privacy Policy, you will understand your privacy rights and choices.

As part of the Service, Shadow Scribes provides a channel which results in platform information pertaining to different parties to an interaction. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Site. Shadow Scribes Limited is the controller and responsible for your personal data collectively referred to “Shadow Scribes.” When we say “Site,” we mean (Insert Platform Url), and when we say “Service,” we mean the Site plus any websites, features, applications, widgets, or online services owned or controlled by Shadow Scribes and that (link to this Privacy Policy).

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CONSENT

You accept this Privacy Policy when you give consent upon access to our Website or use our Services, content, features, technologies or functions offered on our Website. This Policy governs the use of Shadow Scribe’s Website by our users unless otherwise agreed through written contract. We may amend this Privacy Policy at any time by posting a revised version on our Website. The revised version will be effective 7 (seven) days after publication.

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INFORMATION COLLECTION

A) INFORMATION YOU PROVIDE TO US: 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

We may collect the following categories and types of personal information from and about you: Identifiers, Contact information, Sensitive personal information, Commercial information, Internet or Other Device Activities Including Information from Cookies, Approximate Geolocation Information, Sensory Information, Platform Communications, Other information that identifies or can be reasonably associated with you. 

1. IDENTIFIERS:  Your personal information collected here will include your name, profile data, and IP address. This information is gathered directly from you or via your use of the service; cookies and other tracking technologies; and third parties, who may be agents, affiliates, or service providers.

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The purpose of collecting this personal information is to comply with legal and regulatory responsibilities, create, improve, and provide the service, as well as to identify and communicate with you. 

1. CONTACT INFORMATION: Names, Email Address and Phone Number, are the information collected under this specification, and are gotten directly from you, or your use of the service. 
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2. SENSITIVE PERSONAL INFORMATION: We do not process sensitive information.
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3. COMMERCIAL INFORMATION: This refers to transaction data, which includes services offered, considered, or purchased. This information is obtained directly from you or through your use of the service. It helps us to perform and improve our services, including identification, communication, and analysis.
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4. INTERNET OR OTHER DEVICE ACTIVITIES INCLUDING INFORMATION FROM COOKIES: Unique device and app identifiers, browsing history or other usage data, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, which links you clicked on, which pages or content you viewed and for how long, and other similar information and statistics about your interactions, such as content response time are the data collected under this specification.

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This information is obtained directly from you or your use of the service, via cookies and other tracking technologies, or from third parties such as affiliates or service providers.

1. SENSORY INFORMATION: If you give us permission, we may gather information such as audio or video recordings when you call our customer care. This information is obtained directly from you or through your use of the service. It assists us in improving and providing services while also ensuring compliance with legal and regulatory requirements.
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2. PLATFORM COMMUNICATION: This includes communication data such as your name, contact information, and, with your permission, the substance of any communications you send. This information is gathered directly from you, your usage of the Service, and the users with whom you communicate. It assists us in the development, improvement, and delivery of services, as well as compliance with legal and regulatory requirements.

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B) NON-IDENTIFYING INFORMATION AND DE-IDENTIFIED INFORMATION

1. Non-Identifying Information/Usernames: Shadow Scribes may also collect information that does not directly identify you, such as zip codes, demographic data, information about how you use the Service, and general project-related data ("Non-Identifying Information").
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2. Combination of Personal and Non-Identifying Information: Shadow Scribes may combine your Personal Information with non-identifying information, but the combined information will be treated as Personal Information.

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C) INFORMATION COLLECTED AUTOMATICALLY

We, like other online companies, acquire technical information when you use our Services. These technologies allow us to evaluate how people use the Service, improve the functionality of our Site, and offer you with relevant adverts.

Shadow Scribes and its partners use cookies or similar technology to analyze trends, manage the website, track users' movements around the platform, and collect demographic data about our whole user base. Cookies, web beacons, and embedded scripts are examples of technologies used to automatically gather information. We and our partners, affiliates, and service providers may use a number of additional technologies to gather similar information for security and fraud detection purposes, and we may hire third-party vendors to perform these functions on our behalf.

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D) CHILDREN

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

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USE OF PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• If you have consented to our processing of your data by interacting with the Website.
• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

We generally process your personal data on legal bases other than consent. However, if you have given consent for marketing purposes, you have the right to withdraw it at any time by contacting us.

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We Use Data We Collect:

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. To opt out, contact ⦁ support@shadowscribes.com
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To meet legal obligations. To fulfill our legal requirements, we must use and disclose Personal Information in specific ways.

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DATA RETENTION

Unless expressly requested by a user, that information be deleted, we will only retain users personal information for as long as is necessary to fulfil the purpose for which the said data was collected; including for the purposes of satisfying any legal, or regulatory requirements, or for reporting purposes, as well as ongoing fraud prevention, and business continuity purposes.

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INFORMATION SHARING AND DISCLOSURE 

We do not sell your Personal Information for monetary compensation, and we do not share your Personal Information with third parties for their marketing purposes unless we first provide you the option to opt-in or opt-out of such sharing. However, we may use technologies on our Site to advertise to you and track how you interact with our ads. This could be considered a "sale" or "sharing" of personal information for targeted advertising under applicable data protection rules. We may also share information we have acquired about you, including Personal Information, as disclosed when you offer your information, with your consent, as specified elsewhere in this Privacy Policy.‍

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YOUR RIGHTS AND CHOICES

Under certain circumstances, you have rights under data protection laws in relation to your personal data to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You or your authorized agent may request that Shadow Scribes honor these rights by contacting us through the information provided in the “Contact Us” section of this policy. 

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‍Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights.

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‍Verifying Your Request: Requests for your personal information may only be made by you or by someone you have given authorization to act on your behalf. Before we may comply with your request for access or deletion, it must be verified. In order for us to reasonably confirm that you are the person about whom we acquired personal information or that someone authorised to act on your behalf, you must supply us with enough information to support your request. To validate your request, we will only utilise the personal information you have supplied in a verifiable request. If we are unable to confirm your identity or authority, we will not be able to fulfil your request or give you personal information.

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‍Opting Out: You can ask us or third parties to stop sending you marketing messages at any time by:

• following the opt-out links on any marketing message sent to you; or
• contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

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SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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LINKS TO OTHER SITES 

Links to external websites may be included in our service. A third-party's website will be the destination if you decide to click on one of their links. In addition to not endorsing their privacy or information security policies or practices, the fact that we link to a website does not imply endorsement, authorization, or evidence of our association with that third party. The websites of third parties are not under our control.

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CHANGES TO THIS POLICY

We might modify our privacy policy. If we make significant changes, we'll let you know. The date at the top of this page indicates the effective date of this privacy statement. This privacy statement is subject to change at any moment by Shadow Scribes, and all updates take effect immediately upon posting. You are considered to have accepted any changes to this Privacy Policy if you continue to access or use the Service after we notify you of them. Please review this Privacy Policy from time to time.

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CONTACT US

To request Shadow Scribes to honor any of the rights described in this policy, submit a request here. If you have any questions or concerns about this Privacy Policy, please contact us at support@shadowscribes.com

You have the right to make a complaint at any time to the Nigeria Data Protection Commission (NDPC), Nigeria’s supervisory authority for data protection issues (info@ndpc.gov.ng). We would, however, appreciate the chance to deal with your concerns before you approach the NDPC so please contact us in the first instance.